{"id":692,"date":"2017-02-25T18:47:25","date_gmt":"2017-02-25T18:47:25","guid":{"rendered":"https:\/\/phlebotomyexaminer.com\/?p=692"},"modified":"2018-09-14T16:39:39","modified_gmt":"2018-09-14T16:39:39","slug":"handling-rude-patients","status":"publish","type":"post","link":"https:\/\/phlebotomyexaminer.com\/handling-rude-patients\/","title":{"rendered":"How to Deal with Rude Patients in Phlebotomy"},"content":{"rendered":"<p>Handling difficult patients can feel like an impossible task for a phlebotomist. Often, you\u2019re one of the first people they\u2019ll see if they\u2019re getting multiple tests done, etc. So, your attitude toward them, as rude as they may be, can set the tone for their entire experience. It&#8217;s all part of the <a href=\"https:\/\/phlebotomyexaminer.com\/info\/day-in-the-life-of-a-phlebotomist\/\"><strong>daily challenges of a phlebotomist<\/strong><\/a>.<\/p>\n<p>When it comes to handling rude patients in phlebotomy, much of it can be considered an art. There are some patients that doctors and staff will dread seeing because they know that the person\u2019s attitude is negative. Other times, perhaps the patient is just nervous and acting out.<\/p>\n<p>No matter the reason, it\u2019s never easy to work with someone who is degrading you or your profession. However, part of your job is making sure the patient is comfortable and safe, no matter what. A professional attitude is always required, even if you don\u2019t receive one in return.<\/p>\n<p>You\u2019ll work with a variety of different patients as a <a href=\"https:\/\/phlebotomyexaminer.com\/\"><strong>certified phlebotomist<\/strong><\/a>. Most of them will likely be polite, considerate, and kind. So, how can you better deal with those patients who aren\u2019t openly cooperative?<\/p>\n<p>[su_list icon=&#8221;icon: check-circle&#8221;]<\/p>\n<h3>Different Types of Rude Patients in Phlebotomy<\/h3>\n<p>If someone is rude or disrespectful, it probably won\u2019t take very long for you to notice. Some patients will be difficult when it comes to the care they\u2019re getting. Others may yell, curse, and try to cause a scene.<\/p>\n<p>There is no one-size-fits-all when it comes to a patient that&#8217;s rude, which can make dealing with them that difficult. It\u2019s important always to be aware of your patient\u2019s attitude, no matter what.<\/p>\n<p>There are several common reasons to consider when it comes to why a patient becomes rude or disruptive. They include things like:<\/p>\n<ul>\n<li>The patient doesn\u2019t appreciate their care<\/li>\n<li>Mental health conditions<\/li>\n<li>They feel that they are not being heard<\/li>\n<li>They\u2019ve been waiting a long time<\/li>\n<\/ul>\n<p>Of course, there are dozens of other possibilities. Everyone\u2019s personality is different. But, when you\u2019re dealing with a difficult patient, understanding why they might feel so strongly in the first place can help you to work with them from the best approach possible.<\/p>\n<h3>How to Handle Rude Patients in Phlebotomy<\/h3>\n<p>Dealing with difficult patients will likely be a <a href=\"https:\/\/phlebotomyexaminer.com\/info\/phlebotomy-on-the-job-training\/\"><strong>part of your initial phlebotomy training<\/strong><\/a>. But, actually having a patient offer you a rude attitude in person can feel like a completely different scenario. It\u2019s important never to lose your professionalism.<\/p>\n<p>Understand that you\u2019re there to complete your job to the best of your ability. So, let\u2019s look at a few tips you can use to not only make working with a rude patient easier but may be able to help them calm down.<\/p>\n<h4>Don\u2019t Take It Personally<\/h4>\n<p>When someone is treating you poorly, it\u2019s very easy to feel personally attacked. It\u2019s likely that your patient has either never seen you before. If they have, all they should know about you is your demeanor and sense of professionalism in working with you before.<\/p>\n<p>Try to keep in mind that they don\u2019t hold anything personal against you. If they\u2019re treating you with a negative attitude, it\u2019s usually because of other factors regarding their specific circumstance.<\/p>\n<h4>Show Compassion<\/h4>\n<p>It\u2019s easy to get caught up in the medical and scientific side of your job. But, it\u2019s important to understand that patients don\u2019t always speak that language. Even if you\u2019re a great phlebotomist, your work can go much farther when you show compassion to your patients. This is especially important if they appear to be nervous, or have questions.<\/p>\n<p>On most occasions, you may be able to calm down a difficult patient just by listening, and showing a little compassion as you work. It can take a tough situation and dial it down significantly, making the experience better for both of you.<\/p>\n<p>It\u2019s also a good idea to show that you understand the position of your patient. Ask them what\u2019s wrong, and listen to their answer. When they know they have someone on their side, you can build trust.<\/p>\n<h4>Never Be Judgemental<\/h4>\n<p>As a phlebotomist, part of your job is to put your reservations and feelings on hold when dealing with a patient. Most people are very intuitive and can pick up on if\/when they\u2019re being looked down on\u00a0quickly. You\u2019ll work with a wide variety of people on a daily basis.<\/p>\n<p>Your patients will come from every type of class. Some will be overweight. Some may have drug problems. Treat every patient with the same kindness and respect. In most cases, you\u2019ll get the same in return.<\/p>\n<p><img class=\"aligncenter size-full wp-image-694\" src=\"https:\/\/phlebotomyexaminer.com\/wp-content\/uploads\/2017\/02\/Rude-Patients-in-Phlebotomy.jpg\" alt=\"Handling Rude Patients in Phlebotomy\" width=\"425\" height=\"283\" srcset=\"https:\/\/phlebotomyexaminer.com\/wp-content\/uploads\/2017\/02\/Rude-Patients-in-Phlebotomy.jpg 425w, https:\/\/phlebotomyexaminer.com\/wp-content\/uploads\/2017\/02\/Rude-Patients-in-Phlebotomy-150x100.jpg 150w, https:\/\/phlebotomyexaminer.com\/wp-content\/uploads\/2017\/02\/Rude-Patients-in-Phlebotomy-300x200.jpg 300w, https:\/\/phlebotomyexaminer.com\/wp-content\/uploads\/2017\/02\/Rude-Patients-in-Phlebotomy-65x43.jpg 65w, https:\/\/phlebotomyexaminer.com\/wp-content\/uploads\/2017\/02\/Rude-Patients-in-Phlebotomy-220x146.jpg 220w, https:\/\/phlebotomyexaminer.com\/wp-content\/uploads\/2017\/02\/Rude-Patients-in-Phlebotomy-358x238.jpg 358w\" sizes=\"(max-width: 425px) 100vw, 425px\" \/><\/p>\n<h4>Be Aware of Your Own Safety<\/h4>\n<p>On rare occasions, rude patients can turn into disruptive patients. First, do all you can to diffuse the situation. Staying calm and not getting dragged into the conflict is the best thing you can do. Unfortunately, sometimes patients want you to argue back, and your collective nature may make them even angrier.<\/p>\n<p>Always protect yourself and consider your safety, and the safety of other staff members and patients. If a difficult patient gets too out of hand and turns violent, action must be taken. Security officers are put in place at most medical facilities. They have been trained to handle these situations properly. If necessary, contact your facility\u2019s security department instead of trying to restrain a patient yourself.<\/p>\n<h3>What Can You Learn from Patients with Poor Manners?<\/h3>\n<p>You may dread every second of working with a rude patient. However, you may be able to use each experience as a learning opportunity. Of course, it\u2019s nicer to work with calm and receptive patients. But, when the next difficult patient ends up in your chair, try to consider what you might be able to take away from the situation.<\/p>\n<p>Perhaps you\u2019ll be able to try a few different <a href=\"http:\/\/www.medscape.com\/viewarticle\/841125\" rel=\"noopener\"><strong>calming techniques for patients<\/strong><\/a> that will better prepare you for future situations. Maybe you\u2019ll be able to diffuse the situation quickly and feel a better sense of accomplishment. Instead of simply rolling your eyes at the idea of dealing with rude patients in phlebotomy, consider how you can grow from them.<\/p>\n<p>[\/su_list]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Handling difficult patients can feel like an impossible task for a phlebotomist. Often, you\u2019re one of the first people they\u2019ll see if they\u2019re getting multiple tests done, etc. So, your [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":694,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[9],"tags":[],"_links":{"self":[{"href":"https:\/\/phlebotomyexaminer.com\/wp-json\/wp\/v2\/posts\/692"}],"collection":[{"href":"https:\/\/phlebotomyexaminer.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/phlebotomyexaminer.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/phlebotomyexaminer.com\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/phlebotomyexaminer.com\/wp-json\/wp\/v2\/comments?post=692"}],"version-history":[{"count":0,"href":"https:\/\/phlebotomyexaminer.com\/wp-json\/wp\/v2\/posts\/692\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/phlebotomyexaminer.com\/wp-json\/wp\/v2\/media\/694"}],"wp:attachment":[{"href":"https:\/\/phlebotomyexaminer.com\/wp-json\/wp\/v2\/media?parent=692"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/phlebotomyexaminer.com\/wp-json\/wp\/v2\/categories?post=692"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/phlebotomyexaminer.com\/wp-json\/wp\/v2\/tags?post=692"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}